Animal Haus Daycare & Boarding

Welcome to Animal Haus Daycare & Boarding at Queen West Animal Hospital!

Designed with the Queen West dog and cat in mind, Animal Haus offers both open concept and suite living for dogs and expandable and connectable condo spaces for cats.

 

Highlights include:

  • Six luxury suites for single or multiple dogs that need their own space for some or all of the day
  • A vast, naturally-lit open concept play and sleep area for social dogs
  • A dedicated cat boarding room with connectable and expandable cat condos, and a play area separate from all dog boarding areas
  • Trained and dedicated staff onsite 24 hours a day to look after your pets’ needs
  • A self-watering station for dogs both big and small
  • In-house group dog walking at no extra charge
  • A dedicated bathing and drying area means clean pets upon their return home
  • Elevator access for older or less able boarders
  • Access to veterinary care only one level below
  • Partnered services with neighbouring businesses including day treks, grooming and rehab
  • A 150 square foot outdoor dog walk-out lined with K9 Grass and views of the city skyline

As pet owners in Toronto already know, onsite overnight boarding in the city center is nonexistent due to municipal bylaws. As part of Queen West Animal Hospital, however, Animal Haus Daycare & Boarding makes downtown, onsite dog and cat boarding a reality. We are therefore very excited to add this important service to our hospital’s already extensive portfolio.

Your Pets Are Our People

Animal Haus at Queen West Animal Hospital is a state-of-the-art dog and cat overnight boarding and daycare facility in the heart of downtown Toronto. We love hanging out with your pets and are located just upstairs from NOW Magazine’s Best Animal Hospital of Toronto. For dog owners, we offer both open-concept and suite-style boarding, with a large play space, included walks and an outdoor play space. For cat owners, we offer single and shared condos as well as a communal play area. Come by and ask for a tour! We’d love to show you around.

Mission Statements

  • We strive to provide every dog and cat with a home away from home experience during his or her stay with us.
  • We are committed to providing a safe, clean, fun and enriched environment for every dog and cat during his or her stay.
  • We consider your pets as equal members of your family, just as they are to us.
  • We are pet owners who treat your pets the same way we want our own treated

Services

Dog Boarding

  • Boarding staff are onsite 24/7!
  • Drop offs and pick-ups are available from 7:00 AM to 10:00 PM
  • Rates are charged per day
  • We offer open-concept and suite boarding
  • Suites are based on availability, and are best suited to the more timid dog or a dog who may not play well with others
  • Open-concept boarding is best suited to dogs who appreciate the company and playtime interaction of other dogs
  • Our boarding staff are available to feed your dogs on any schedule
  • We are able to feed raw!
  • Kuranda dog beds throughout plus additional bedding/blankets for comfort

Cat Boarding

  • Staff on site 24/7
  • Eight cat condos available
  • Available anytime for drop-offs and pick-ups
  • Rates are charged per day
  • Water changed as many times needed throughout the day
  • Cats take turns having free run of the room every day
  • We use Feliway calming spray to help each cat feel comfortable
  • Classical music played throughout the facility

Daycare

  • Drop-offs and pick-ups between 7:00 AM to 10:00 PM seven days a week
  • Indoor accommodations include:
      • Easy access let out area,
      • “Lick-it” water station
      • Collapsible dog runs for easy lunch feeding
      • Spacious open-concept area
      • Collapsible walls to separate dogs with different energy levels
      • Client-accessible cameras in all spaces, including suites
      • Plenty of space to run and play!
  • Two group walks per day. Most dogs will tire themselves out playing indoors but they always love the fresh air while stretching their legs in and around Trinity-Bellwoods park
  • We use martingale collars for every dog as well as a SENSE-ible harness with a leash attached to each as a safety precaution
  • Multiple nap times to avoid over-stimulation and injury
  • Classical music playing throughout the day which has been scientifically proven to reduce stress and anxiety.

Important Information

  • All pets staying at Animal Haus must be using a veterinarian approved flea preventative at the time of their visits throughout the year. 
  • All dogs staying at Animal Haus must also be using a veterinarian approved tick preventative at the time of their visit from May to November inclusive. 
  • Over-the-counter pet store flea and tick preventatives will not be accepted.
  • While we do not require pets staying with us to have a current City of Toronto tag, we expect that owners will be responsible for paying any fines that may result from walking unlicensed dogs.  The same rule applies to rabies tags, in that we would expect that owners will be responsible for paying any fines that may result from walking dogs that are not displaying a rabies tag. 

 

How to Get Started

Dogs

Are you a current client with Queen West Animal Hospital? If so:

  • Fill out the Enrollment, Waiver and Vet Release forms (find forms below)
  • Give us a call at 416-639-2176 or email animalhaus@queenwestvets.com to set up a meet and greet. We do meet and greets between 12-2pm, 3-4pm or 8-9pm.
  • Email your filled out forms to animalhaus@queenwestvets.com – we must receive them via email or in person before the meet and greet
  • Meet and greets typically take around 20 minutes. It’s a questionnaire about your dog followed by a tour of our facility and an assessment of your dog’s temperament and behaviour with a few of the dogs in our facility

If you currently take your dog(s) to another veterinary hospital:

We require proof of vaccinations and proof of spay or neuter (for dogs over the age of 6 months) emailed to us at animalhaus@queenwestvets.com before we set up a meet and greet.  (Animal Haus recommends that pet owners ask their veterinarian to provide us with a full medical history for each pet in our care.  In case of emergency those records will be provided to the veterinarian overseeing the emergency care of your pet.  You may decline to provide a full medical history.)

  • We also require the Enrollment, Waiver and Veterinarian Release forms to be filled out and handed in prior to the meet and greet. Feel free to drop them off or email them to us at animalhaus@queenwestvets.com (find forms below)
  • Once we have all of that, we can set up a time that works best for you. We do meet and greets between 12-2pm, 3-4pm or 630pm -9pm.
  • Meet and greets typically take around 20 minutes. It’s a questionnaire about your dog followed by a tour of our facility and an assessment of your dog’s temperament and behaviour with a few of the dogs in our facility

From there, we will decide whether your dog will be best suited for open concept or suite style bookings. Suite style is ideal for dogs that are either quite timid with other dogs, or may not get along with all dogs or if they’re a puppy or an older dog that needs a lot of breaks to nap. Open concept is best for dogs that get along with and enjoy the company of other dogs and are able to rest comfortably without much encouragement. For prospective boarding clients, we require a 2 hour trial day which is complimentary. For daycare, we typically suggest that you start with a half day (up to 6 hours) until your dog gets more comfortable in our facility.

Cats

Are you a current client with Queen West Animal Hospital? If so:

  • Give us a call at 416-639-2176 or email us animalhaus@queenwestvets.com to inquire about availability
  • At that point, we will check to make sure your cat is up to date on their rabies vaccination and FVRCP vaccination
  • Fill out the Enrollment, Waiver and Vet Release forms (find forms below)
  • Email or bring in your filled out forms to animalhaus@queenwestvets.com
  • Give us a call at 416-639-2176 or email us animalhaus@queenwestvets.com to reserve a condo for your cat

If you currently take your cat(s) to another veterinary hospital:

We require proof of vaccinations along with proof of spay or neuter (for cats over the age of 6 months) emailed to us at animalhaus@queenwestvets.com before we book a boarding reservation.  (Animal Haus recommends that pet owners ask their veterinarian to provide us with a full medical history for each pet in our care.  In case of emergency those records will be provided to the veterinarian overseeing the emergency care of your pet.  You may decline to provide a full medical history.)

  • We also require the Enrollment, Waiver and Veterinarian Release forms to be filled out and handed in prior to booking a boarding reservation. Feel free to drop them off or email them to us at animalhaus@queenwestvets.com (find forms below)
  • Once we have the chart history and boarding forms, please give us a call at 416-639-2176 or email us animalhaus@queenwestvets.com to reserve a condo for your cat.

Pricing

Please click here for current pricing info.

PRICING INFO

 

FAQS

When can I drop off and pick up my pet?

  • Anytime between 7:00 AM to 10:00 PM.
  • Please book with us over the phone or through email.
  • Please use the buzzer to the left of the Strachan door to call boarding staff.
  • We recommend that you avoid the hours of 10-11am and 2-3pm as we will be doing our dog walks at those times and may take a little longer to get to you during those times.

Can I take a tour of the facility before I book?

  • Absolutely! Please book tours and meet and greet (with dogs) through email or phone.

What is required to book boarding?

  • For dogs, call ahead to book a meet and greet. From there, we will provide documentation to be completed before your pet’s stay.
  • For cats, a meet and greet is not required.

What is a meet and greet?

  • This brief get to know each other meeting lasts approximately fifteen minutes and is designed to get to know your dog as well as determine if they are suited for daycare or boarding at Animal Haus. Please remember to bring your dog with you!

What happens if my dog is sick or injured at the facility after clinic hours?

  • Outside of clinic hours, we ask that you have two emergency contacts available to pick up your pet to be transferred to an emergency hospital.

Will you be able to administer medications for my pet during their stay?

  • Our skilled staff are more than able to administer medications to Animal Haus guests!
  • Note:  all medications must be in the original packaging with the prescription label still attached.  Supplements and over the counter medications can only be dispensed by Animal Haus staff with the knowledge and approval of your veterinarian.

Are there discounts if I have multiple pets?

  • Yes, please see pricing.

How far in advance should I book my stay?

  • We recommend 1-2 weeks in advance for boarding, 3-4 days in advance for daycare. The earlier the better to ensure your stay at Animal Haus.

Who provides food for my pets stay?

  • We ask each owner to provide food for their pets stay to avoid unwanted gastrointestinal issues.

What happens if I forget my pets’ food for their stay?

  • If you forget their food or didn’t bring enough, we provide food at an affordable daily rate.

Can you feed my dog raw food?

  • We will happily feed your dog anything of your choosing, including foods that must be kept in the refrigerator or freezer.

Can I bring personal items for my pets’ stay?

  • You may bring a blanket or bed to help a nervous dog feel more comfortable which can stay with them at all times if they are staying in a suite. When they are in open-concept, most dogs are happy to hang out and be comforted by one of our staff members.

Do you accept dogs that are not neutered or spayed?

  • All dogs and cats must be spayed and neutered by six months of age and up-to-date on vaccinations.

How often do dogs get to go outside?

  • Dogs will enjoy two walks per day and all dogs staying at our facility have unlimited access to our outdoor play area.

Do you offer drop-offs and pick-ups?

  • We apologize, at this time, we’re unable to offer mobile drop-offs or pick-ups.

Webcams

Cat House

Dog Play Northeast

Dog Play Southwest

Dog Run

Suite 1

Suite 2

Suite 3

Suite 4

Suite 5

Suite 6

 

Where

Queen West Animal Hospital is located in the heart of the Queen West neighbourhood in downtown Toronto.

931 Queen Street West
Toronto, Ontario
M6J 1G5

Hours

Every Day 7:00am – 9:30pm

Queen West Animal Hospital is closed every other Wednesday from 1 to 3pm for continuing education. Because we love it.

We will be closing at 2 PM on Christmas Eve (Dec 24) and New Year's Eve (Dec 31) and closed on Christmas Day (Dec 25), Boxing Day (Dec 26) and New Year's Day (Jan1).
In 2019, we will be closed on Family Day (Feb 19), Good Friday (April 19), Victoria Day (May 20), Canada Day (July 1), Civic Day (August 5), Labour Day (September 2) and Thanksgiving Day (October 14).


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