Animal Haus Dog Daycare & Cat Boarding

Welcome to Animal Haus Dog Daycare & Cat Boarding at Queen West Animal Hospital!

Designed with the Queen West dog and cat in mind, Animal Haus offers both open concept and suite living for dogs and expandable and connectable condo spaces for cats.

 

Highlights

  • Six luxury suites for single or multiple dogs that need their own space for some or all of the day
  • A vast, naturally-lit open concept play and sleep area for social dogs
  • A dedicated cat boarding room with connectable and expandable cat condos, and a play area separate from all dog boarding areas
  • Trained and dedicated staff onsite 24 hours a day to look after your pets’ needs
  • A self-watering station for dogs both big and small
  • In-house group dog walking at no extra charge
  • A dedicated bathing and drying area means clean pets upon their return home
  • Elevator access for older or less able boarders
  • Access to veterinary care only one level below during business hours
  • Partnered services with neighbouring businesses including day treks, dog boarding, grooming and rehab
  • A 150 square foot outdoor dog walk-out lined with K9 Grass and views of the city skyline

As pet owners in Toronto already know, onsite overnight boarding in the city center is nonexistent due to municipal bylaws. As part of Queen West Animal Hospital, however, Animal Haus Dog Daycare & Cat Boarding makes downtown, onsite cat boarding a reality, as well as having the convenience of our dog daycare. We are therefore very excited to add this important service to our hospital’s already extensive portfolio

Documents

To download the following documents prior to your daycare or boarding experience, please click and print. Thanks!

PRICING INFO

Dogs

Cats

Your Pets Are Our People

Animal Haus at Queen West Animal Hospital is a state-of-the-art dog daycare and cat overnight boarding facility in the heart of downtown Toronto. We love hanging out with your pets and are located just upstairs from NOW Magazine’s Best Animal Hospital of Toronto. For dog owners, we offer both open-concept and suite-style boarding, with a large play space, included walks and an attached outdoor play space for doggy bathroom breaks. For cat owners, we offer single and shared condos as well as a communal play area where cats can take turns stretching their legs. Come by and ask for a tour! We’d love to show you around.

Mission Statements

  • We strive to provide every dog and cat with a home away from home experience during his or her stay with us.
  • We are committed to providing a safe, clean, fun and enriched environment for every dog and cat during his or her stay.
  • We consider your pets as equal members of your family, just as they are to us.
  • We are pet owners who treat your pets the same way we want our own treated

Services

Dog Daycare

  • Drop-offs and pick-ups between 7:00 AM to 7:30 PM Monday – Friday
  • Indoor accommodations include:
      • Easy access let out area,
      • “Lick-it” water station as well as plenty of regularly changed water bowls
      • Collapsible dog runs for easy lunch feeding
      • Spacious open-concept area
      • Permanent partitions to separate small and large dogs, and collapsible partitions to, when appropriate, allow us to further separate dogs with different energy levels
      • Plenty of space to run and play!
  • Two group walks per day. Most dogs will tire themselves out playing indoors but they always love the fresh air while stretching their legs in and around Trinity-Bellwoods park
  • We use martingale collars for every dog as well as a SENSE-ible harness with a leash attached to each as a safety precaution
  • Nap times and breaks throughout the day to avoid over-stimulation and injury
  • Classical music playing throughout the day which has been scientifically proven to reduce stress and anxiety.

Cat Boarding

  • Staff on site weekdays during business hours and for several hours on weekend days.
  • Eight brand new cat condos available with flexible condo-sharing options.
  • Available for drop-offs and pick-ups from 7am – 7:30pm, although we discourage drop offs during our daily dog walk periods (10AM-11AM and 2PM-3PM) as it may take longer to get your pets checked in
  • Rates are charged per day
  • Water changed as many times needed throughout the day
  • Cats take turns having free run of the room every day
  • We use Feliway calming spray to help each cat feel comfortable
  • Classical music played throughout the facility
  • Custom climbing wall for play and exercise 

 

How to Get Started

Dogs

Are you a current client with Queen West Animal Hospital? If so:
  • Fill out the Enrollment, Waiver and Vet Release forms (find forms below)
  • Next, we will check your dogs file in our system to ensure they’re up to date on their Rabies vaccination and DA2PP vaccination
  • All pets staying with us must be currently using a Veterinarian prescribed flea preventative whenever they stay with us regardless of the time of year, and in overall good health with no recent health concerns. All dogs must also to be using a Veterinarian prescribed Tick preventative from May 1st-November 30th
  • Give us a call at 416-639-2176 or email animalhaus@queenwestvets.com to set up a meet and greet. We offer appointments for meet and greets between 12:30-2PM, 3-4PM or 5:30-6PM
  • Email your filled out forms to animalhaus@queenwestvets.com – we must receive them via email or in person before the meet and greet
  • Meet and greets typically take around 20 minutes. It’s a questionnaire about your dog followed by a tour of our facility and an assessment of your dog’s temperament and behaviour with a few of the dogs in our facility
If you currently take your dog(s) to another veterinary hospital:
  • We require proof of Rabies and DA2PP vaccinations emailed to us at animalhaus@queenwestvets.com before we set up a meet and greet
  • All pets staying with us must be currently using a Veterinarian prescribed flea preventative whenever they stay with us regardless of the time of year, and in overall good health with no recent health concerns. All dogs must also to be using a Veterinarian prescribed Tick preventative from May 1st-November 30th
  • We also require the Enrollment, Waiver and Vet Release forms to be filled out and handed in prior to the meet and greet. Feel free to drop them off or email them to us at animalhaus@queenwestvets.com (find forms below)
  • Once we have all of that, we can set up a time that works best for you. We do meet and greets between 12:30-2PM, 3-4PM or 5:30-6PM
  • Meet and greets typically take around 20 minutes. It’s a questionnaire about your dog followed by a tour of our facility and an assessment of your dog’s temperament and behaviour with a few of the dogs in our facility
  • From there, we will decide whether your dog will be best suited for open concept or suite style bookings. Suite style is ideal for dogs that are either quite timid with other dogs, may not get along with all dogs or if they’re a puppy or an older dog that needs a lot of breaks to nap. Open concept is best for dogs that get along with and enjoy the company of other dogs and are able to rest comfortably on their own without much encouragement. For daycare, we typically suggest that you start with a half day (up to 6 hours) until your dog gets more comfortable in our facility

Cats

Are you a current client with Queen West Animal Hospital? If so:

  • Give us a call at 416-639-2176 or email us animalhaus@queenwestvets.com to inquire about availability
  • Next, we will check to make sure your cat is up to date on their Rabies vaccination and FVRCP vaccination
  • Fill out the Enrollment, Waiver and Vet Release forms (find forms below)
  • Email or bring in your filled out forms to animalhaus@queenwestvets.com
  • Give us a call at 416-639-2176 or email us animalhaus@queenwestvets.com to reserve a condo for your cat

If you currently take your cat(s) to another veterinary hospital:

  • We require proof of vaccinations emailed to us at animalhaus@queenwestvets.com before we can book a boarding reservation
  • We also require the Enrollment, Waiver and Vet Release forms to be filled out and handed in prior to booking a boarding reservation. Feel free to drop them off or email them to us at animalhaus@queenwestvets.com (find forms below)
  • Once we have the proof of vaccinations and boarding forms, please give us a call at 416-639-2176 or email us animalhaus@queenwestvets.com to reserve a condo for your cat

Pricing

Dog Daycare

  • Full day (up to 12 ½ hours) $39.99
  • ½ day (up to 6 hours) $23.40 *1/2 days may only be booked same day as space is limited by availability*
Daycare Packages
  • 10 days: $359.91
  • 20 days: $719.82

Cat Boarding 

  • $39.99 per24 hours; additional cat shared condo $ $25per 24 hours
  • $350 for “daycare” visits (up to 12 hours)

Kongs

  • Small – $10.42
  • Medium – $15.42
  • Large – $17.54
  • XL – $27.56
  • XXL – $34.54

Miscellaneous

  • Late fee for dog daycare $25.00 per half hour (after 7:30pm)
  • 50% “no-show” fee if we are not given notice of cancelled daycare beforehand (or at least 30 minutes after the scheduled drop off time)
  • Medication Administration Fee: $11.70 per day. This includes any prescription medications as well as any supplements that require a staff member “pill” a pet
  • Injection fee $19.00 per injection
  • Clients are expected to provide their pets regular food, but there is a feeding fee of $10.70 per day if owner forgets food or does not bring enough for the entire stay)
  • Peanut butter addition: $00 per fill up

 

FAQS

When can I drop off and pick up my pet?

  • Between 7:00AM-7:30PM. Although boarding clients should try not to drop off their pets during our daily dog walking times (10-11AM, 2-3PM) as it may take longer for boarding pets to be admitted during those times.
  • Please book with us over the phone or through email.
  • Please use the buzzer to the left of the Strachan door to call boarding staff.

Can I take a tour of the facility before I book?

  • Absolutely! Please book an appointment for a tour and meet and greet (with dogs) through email or phone.

What is required to book dog daycare and cat boarding?

  • For current dog clients of Queen West Animal Hospital, we would need you to fill out forms and to book a Meet and Greet appointment. For dogs who are not QWAH clients we would need you to fill out forms and to have your regular veterinarian send us proof of up to date vaccinations.  With all of the above information submitted we can then book an appointment for a Meet and Greet.
  • For current cat clients of Queen West Animal Hospital, we would need you to fill out forms. Non-QWAH cat clients would have to get their regular veterinarian to email us proof of vaccinations, as well as send us the completed intake forms. (A meet and greet is not required for cats – just call or email us to book your stay.)
  • All dogs and cats must be up to date and submit proof of all of their vaccinations, be on a veterinarian prescribed flea and tick prevention (for dogs – for cats tick prevention is not required) and neutered or spayed if they are older than 6 months of age, to stay at Animal

What is a meet and greet?

  • This brief get to know each other meeting lasts approximately twenty minutes and is designed to get to know your dog as well as determine if they are suited for daycare or boarding at Animal Haus. Please remember to bring your dog with you!
  • For dogs who have never been to Animal Haus before, we sometimes recommend either a 2 hour complimentary trial visit, or a ½ day (up to 6 hours) to ensure we’re the right fit for your pup.

Will you be able to administer medications for my pet during their stay?

  • Our skilled staff are more than able to administer all medications to Animal Haus guests! There is a small daily fee to administer any prescription medications and any supplements that are given in a pill form (supplements that are added to regular meals can be handled at no extra charge).

Are there discounts if I have multiple pets?

  • Yes, please see pricing.

How far in advance should I book my stay?

  • We recommend 1-2 weeks in advance for boarding, 3-4 days in advance for daycare. The earlier the better to ensure your stay at Animal Haus.

Who provides food for my pets stay?

  • We ask each owner to provide food for their pets stay to avoid unwanted gastrointestinal issues.

What happens if I forget my pets’ food for their stay?

  • If you forget their food or didn’t bring enough, we provide food at an affordable daily rate.

Can you feed my dog raw food?

  • We will happily feed your dog anything of your choosing, including foods that must be kept in the refrigerator or freezer.

Can I bring personal items for my pets’ stay?

  • Dogs staying in a suite may have blankets and beds from home to make them feel more comfortable. When they are in open concept, dogs are happy to have the company of other dogs and staff members.
  • Please bring a small bed, blanket or an article of clothing to make your cat feel more at home when they are staying with us.

Do you accept dogs that are not neutered or spayed?

  • All dogs and cats must be spayed and neutered after the age of 6 months old and be up-to-date on vaccinations.

Does my pet have to be on flea and tick preventative?

  • We require all dogs be on vet prescribed flea preventative regardless of the time of year if they’re coming to daycare. Dogs must also be on a vet prescribed tick preventative from May 1st-November 30th.
  • We require all cats be on flea preventative from May 1st-November 1st.

How often do dogs get to go outside?

  • Daycare dogs receive 2 group walks per day. All dogs at our facility have unlimited access to our outdoor area for as many bathroom breaks as required.

Do you offer drop-offs and pick-ups?

  • We apologize, at this time, we’re unable to offer mobile drop-offs or pick-ups.

How old do puppies have to be for daycare or boarding at the Animal Haus?

  • Puppies are able to come to Animal Haus 7 days after their second set of puppy vaccines

What kinds of treats do you use with dogs in Animal Haus?

  • For our regular treats we use a Gastro kibble that is specially formulated to be easy enough on the stomach to avoid any upset. We also occasionally use beef liver treats for more “high value” situations. For dogs with allergies we have a hypo-allergenic kibble.

 

Webcams

Cat House

Dog Play Northeast

Dog Play Southwest

Dog Run

Suite 1

Suite 2

Suite 3

Suite 4

Suite 5

Suite 6

 

Where

Queen West Animal Hospital is located in the heart of the Queen West neighbourhood in downtown Toronto.

931 Queen Street West
Toronto, Ontario
M6J 1G5

Hours

Every Day 7:00am – 7:30pm

Queen West Animal Hospital is closed every other Wednesday from 1 to 3pm for continuing education. Because we love it.

We are closed in 2019 for the following holidays: Family Day (February 18), Good Friday (April 19), Victoria Day (May 20), Canada Day (July 1), Civic Day (August 5), Labour Day (September 2), Thanksgiving Day (October 14), at 2 PM on Christmas Eve (December 24) and New Year's Eve (December 31), Christmas Day (December 25), Boxing Day (December 26) and New Year's Day (January 1, 2020).


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